Who We Are
We’re the Salesforce Social & Marketing Cloud experts. We love implementing solutions for big or small organisations, developing customised reports & analysis or training your team on new technologies and best practices.
We'll guide you through Social Studio & Marketing Cloud
Who We Are
Services
Social Studio
Enable your social team to quickly publish content, while listening to and engaging with your audience. Build out clear and actionable insights that focus on what you need. Converge your marketing, sales and services efforts across social channels.
Marketing Cloud
Extend your Marketing team with our Marketing Cloud services. Use us to send emails, build out data extensions or provide best practices consulting. Our Marketing Cloud Rapid packages get you up and running as quickly as possible and we’ll develop journeys that connect you to your customer on their terms.
Training
We love training! We’re a certified Marketing Cloud trainer, and can facilitate the Build and Analyze Customer Journeys using Marketing Cloud (MKT101) course. We also provide customised training for Social Studio, Marketing Cloud and Best Practices.
Reporting
Truly understand your audience with our custom reports. We’ll build out and maintain reports that focus on your organisation’s needs that contain clear and actionable insights. These include reports on Topic discussed, Sentiment, Engagement and Reach.
News & Events
Facebook Restricts Access to Australian News
Effectively, Australian media voices have gone dark on the largest and most consumed online social network on the planet.
Apple’s iOS 14 Update and your social strategy
Without this data, advertisers will find it more difficult to obtain and target audiences that are beyond their sphere of influence.
Social Studio & Marketing Cloud Release Jan 2021
There’s some new releases coming to Social Studio and Marketing Cloud, and we can’t wait to jump in and take a look. With the release notes just being published, here are the enhancements we’re most excited about.
We’re a Trusted Marketing Cloud Trainer
For anyone looking to get a start on Marketing Cloud, or if you’re using Marketing Cloud day-to-day, this course will make you an important asset to any marketing communications team.
Why You Need a Social Listening Strategy.
You can’t be in all places at once, but you don’t want to miss valuable audience insights. That’s why you need a social listening strategy.
Facebook is changing Pages. What that means for you.
Facebook announced some pretty big changes for Pages last week. We’ve looked at what’s coming up and we REALLY love the focus on engagement, with a dedicated News Feed, Q&A format and the removal of the Like button.
Speed Up Response Times with Social Studio
Audiences expect fast response times, with one hour the ideal response time for Facebook. We’ll take a look at some simple steps that can be implemented quickly to speed up your response times.
What is Social Studio?
Social Studio combines all your social accounts and team members into one platform, making it a lot easier, and faster, to publish out content, engage with your audience.
Contact Us
We’d love to hear from you. Let us know how we can help you. We’re based in Sydney, Australia, and work flexible hours depending on your location. Email us on info@arachne.com.au or call on +61 431 162 386.