Salesforce Marketing Cloud for Retail

Overview

The retail sector has many challenges when it comes to online communication. Frequency, send-times and consent management are just the start.

This course focuses on using Marketing Cloud to communicate to retail customers through automated journeys.

Who Should Take This Course?

This course is designed for marketers and communications specialists that manage and support email campaigns and programs in both the online and offline retail sector. 

Duration

Generally, the course is a four day course, stating at 9AM and finishing around 4:30PM. This can be flexible, so contact us with your needs and we’ll work out a solution that works for you and your team.

What’s Covered?

In the course, we’ll build out a welcome journey and a win-back journey for a fictional retailer. Each module that you undertake will build out one part of the journey. You’ll understand how data is used to support the journeys, build out cross-channel content and design two automated journeys to communicate to customers. Finally, you’ll use reporting tools to measure success.

Agenda

• What is Marketing Cloud?
• Managing Data: Your customers as Contacts & Subscribers
• Building the right message for the right person: Creating Content, Templates and Email Messages in Content Builder
• Cross-Channel Communications: Using Mobile, Social Ads and Landing Pages in Journeys
• Automating Processes: Segementing Customer Data.
• Automating Communications: Sending the right message at the right time.
• Measuring your Impact: Analytics and Reporting in Marketing Cloud

Price

Pricing for this course starts at $2500 per attendee. This includes lunch and refreshments daily, your Marketing Cloud workbook and discounted pricing for additional training sessions. Contact us for group pricing, organisation exclusive sessions and not-for-profit pricing.